Customer Panel convenes in September to test Draft Proposal

In September all 89 members of our Customer Panel returned for a third wave deliberative forum, following earlier forums in May and June. We are proud to have maintained the full Customer Panel, without any atttrition, for the 5-month duration of this engagement. And we have been grateful for their incredible commitment to the task of shaping our Draft Proposal.

In September the Customer Panel was asked to consider whether our Draft Proposal was shaping up as they hoped and expected. We asked whether our draft plans reflected the preferences and priorities that they had shared earlier in the year. And because so much had changed in the economy since we last convened in June (including consecutive rate rises and cost of living pressures), we also asked the Customer Panel to vote again, for a fourth time, on their preferences for their future service - to be sure we could consider any shifts in preferences.

You can see here the presentation we took to the Customer Panel in September.