Endeavour Energy has held the first of two Stakeholder Deep Dives to test aspects of our Preliminary Proposal and to ask informed stakeholders across government, industry and consumer agencies to consider the feedback received by our Customer Panel, which completed the second wave of their deliberations in June.
The first Deep Dive focused on affordability, reliability, resilience, growth and connections policy. We are pleased to share the presentation for the Deep Dive here. We welcome your interest in these discussions and would be pleased to address queries or submissions on these issues at any time during our engagement program via email@example.com.
Another Deep Dive is scheduled for 8 August focusing on our tariff structure and approaches to modernising the grid to enable our customers' future energy choices. Please see here our invitiation for Deep Dive Two and register to attend.
Our Customer Panel has worked on seven key questions regarding the delivery of their future energy service - considering their preferences and priorities for affordability, reliability, network resilience, how we approach the unprecedented growth of Western Sydney, who pays for new customer connections, how we structure our tariffs and how we should enable future customer choices.
All 89 members showed incredible commitment over the two months that the Customer Panel convened, and provided clear insights on these complex issues that will shape the development of our future plans. A full report on the findings of the Panel will be released in a few weeks.
Some customers volunteered to share their views about the process of being on the Customer Panel, their views about energy, and their views about Endeavour Energy. We are proud to share their reflections with you - in their voice. Please see here a link to a 3-minute video of our customers. You can also view an unedited 8-minute video of customer reflections here.
We look forward to reconvening with our Customer Panel in September to test our plans further with them!
Endeavour Energy's Customer Panel has commenced collaborative deliberations about the energy service they want to see Endeavour Energy deliver in the future. The Panel comprises 88 customers representing all regions and demographics across our very diverse customers. Please have a look at the presentations made to our Customer Panel. You can find the first forum pack here and the second forum pack here.
Online activities for the Customer Panel
The panel is working through tasks and discussion boards in three, regionally-based online communities and then convening all together in a series of Zoom forums to consider key questions about:
- Affordability and reliability
- Managing growth
- Who pays for new connections
- Modernising the network to enable customer choice and renewables
- Long term interests of customers
The Panel has worked through the first four key questions and will reconvene in June to work through the remaining questions.
Customer Panel Zoom forum 18 May 2022
Our customer advocates working with us on the development of our Regulatory Proposal toured sites in Western Sydney this week, taking in the growth and development that is already underway, including the Western Sydney International Airport. We stopped at the new Zone Substation at South Erskine Park, which already has plans for expansion before it has completed construction, to accomodate the influx of large commercial customers in Western Sydney, such as data centres.
We proudly share with you our our Preliminary Proposal for the 2024-2029 regualtory period, and warmly encourage considered feedback from our customers and informed energy and consumer advocates.
Our mission is to balance our core service commitments of safety, affordability and reliability with a transformation from a traditional ‘poles and wires’ network to a facilitator of customer technologies.
We want to get this balance of dependability and vision right, and we need your input to help us plan investments that deliver on our core promises and help us deliver our vision, and your vision for the future
We want to efficiently deliver a clean energy future including smart meters, batteries, electric vehicles and solar that will enable customers to generate, store, share and sell back electricity into the grid. We are doing so while responding to a changing climate and increasing weather extremes to improve community resilience. We are also delivering this transformation while enabling extraordinary growth in ourregions as Greater Western Sydney transforms into a hub of industry andinnovation surrounding the Western Sydney International Airport.
Please have your say on our plans for your energy future.
Endeavour Energy is pleased to share its Business Narrative supporting the development of our future energy services and investment plans for the upcoming regualtory period (2024-2029).
We listened to seasoned stakeholders and customer advocates from our own Regulatory Reference Group (RRG) and members of the Australian Energy Regulator's Consumer Challenge Panel (CCP), who advised that having a clear and coherent Business Narrative early on was an important feature of a constructive and well-informed engagement program.
Our Business Narrative identifies:
- 6 external drivers influencing the energy sector today;
- 5 key customer preferences from our early exploratory research; and,
- 4 investment themes that we believe reflect our customers' early preferences and the changing energy ecosystem.
This document will be reviewed again later this year to ensure it remains consistent with further feedback we will hear from customers during our regulatory engagement program.
We warmly invite you to consider our Business Narrative for the upcoming regulatory reset. If you have any queries or feedback regarding the Business Narrative, please email firstname.lastname@example.org
CALLING ALL CUSTOMERS: We are moving into a new phase of broad customer engagement as we develop plans to invest in our customers’ energy future. We invite our customers to tell us what they want from their energy network, and we are pleased to share our Customer Engagement Plan to help customers get involved at every possible opportunity across our regulatory engagement program.
We warmly invite customers and stakeholders to read and explore the plan and stay in touch here at Your Say. If you have any enquiries about our Customer Engagement Plan or participating in our regulatory engagement program, please do not hesitate to contact Jacqueline Crompton.
Are you interested in sharing your views on energy services in your local area? We’re developing our plans for the future and would love for you to join our Customer Panel so you can have your say!
Our Customer Panel will bring together around 90 residential and small business customers who will be broadly representative of all of those who live in our network area. Participation in the Customer Panel is expected to take about 15 hours in total and will involve joining online forums on five Wednesday evenings between May and September. You will also need to log on to our online engagement platform from time to time to keep to the conversation going. Participating customers will be reimbursed for their time.
The Customer Panel’s views will be critical in informing development of our five year pricing and service plan. We're really keen to hear from a good mix of people from across our network area, so if you’re interested and want to find out more, please register your interest here: https://www.surveymonkey.com/r/endeavourenergy.
Endeavour Energy asked residential and small to medium business customers about their priorities and preferences for their energy service. For the first time ever, we also conducted focus group research in language, asking Vietnamese residents and Assyrian business owners about their expectations for energy in language. Read the summary findings here.