The Customer Panel returns to confirm their latest preferences

We warmly welcomed back our Customer Panel last night to share their views on energy affordability and cost of living pressures, and whether their priorities for a resilient service that also enables their future energy choices have changed in any way. Please see here the issues that our Customer Panel considered at last night's deliberative forum.

Almost 70 customers returned from last year, providing invaluable perspective as we confirm our plans for future energy services. We remain very grateful for their insights.

We will report back shortly on the outcomes of the latest Customer Panel forum, but it was clear last night’s discussion that customers are searching for education about how to manage their energy bills and access available support. Many don’t know where to go or who to talk to. We have listened and will continue to play our part to empower customers with the information they need moving forward.