Customer Panel final deliberations on our Regulatory Proposal

Earlier this month our Customer Panel reconvened to consider how the changing economy had impacted our Regulatory Proposal, their current views on affordability, as well as their long-term service priorities. They also considered timeframes for a transition to time-of-use (cost reflective) network tariffs. The Customer Panel Outcomes Report can be found here. Key outcomes are:

• 96% of the Customer Panel agreed that Endeavour Energy’s Regulatory Proposal reflects customers’ priorities and preferred outcomes and is in the long-term interests of customers (up from 90% in September 2022).
• 85% of the Customer Panel saying Endeavour Energy’s approach to keep electricity prices down and look after the needs of vulnerable customers was ‘about right’. Notwithstanding this, we know that affordability remains a top priority.
• 67% of the Customer Panel supported Endeavour Energy offering retailers a 12-month transition timeframe for time-of-use network tariffs, instead of the 24-month period we had initially proposed.
• 68 Customer Panel participants (all but one) volunteered to continue participating in the Customer Panel as we continue to engage on the issues that matter most to customers.

Endeavour Energy intends to maintain its proposed investment settings as a result of the outcomes of Wave 4 of our Customer Panel, and to change our Proposal to include a 12-month transition timeframe for time-of-use network tariffs.

We remain very grateful to our Customer Panel for their ongoing commitment and careful consideration of customers' long-term interests and affordability.