Your Power, Your Future, Your Say

CALLING ALL CUSTOMERS: We are moving into a new phase of broad customer engagement as we develop plans to invest in our customers’ energy future. We invite our customers to tell us what they want from their energy network, and we are pleased to share our Customer Engagement Plan to help customers get involved at every possible opportunity across our regulatory engagement program.

We warmly invite customers and stakeholders to read and explore the plan and stay in touch here at Your Say. If you have any enquiries about our Customer Engagement Plan or participating in our regulatory engagement program, please do not hesitate to contact Jacqueline Crompton.

Are you interested in sharing your views on energy services in your local area? We’re developing our plans for the future and would love for you to join our Customer Panel so you can have your say!

Our Customer Panel will bring together around 90 residential and small business customers who will be broadly representative of all of those who live in our network area. Participation in the Customer Panel is expected to take about 15 hours in total and will involve joining online forums on five Wednesday evenings between May and September. You will also need to log on to our online engagement platform from time to time to keep to the conversation going. Participating customers will be reimbursed for their time.

The Customer Panel’s views will be critical in informing development of our five year pricing and service plan. We're really keen to hear from a good mix of people from across our network area, so if you’re interested and want to find out more, please register your interest here: https://www.surveymonkey.com/r/endeavourenergy.

Endeavour Energy is working with other energy distributors to understand what we need to do to make eletricity networks resilient to disruptive events (including the effects of climate change or cyber attacks). Register to participate in a joint forum on 8 February 2022 to discuss what network resilience means to you, or make a submission on our collaboration paper, which you can find here.

Endeavour Energy asked residential and small to medium business customers about their priorities and preferences for their energy service. For the first time ever, we also conducted focus group research in language, asking Vietnamese residents and Assyrian business owners about their expectations for energy in language. Read the summary findings here.