Your Power, Your Future, Your Say
Planning your energy future
Endeavour Energy is committed to developing truly customer-focused plans that reflect the priorities and needs of our customers for the next regulatory period (2024 - 2029) and beyond. We are looking ahead to the extraordinary growth forecast for Western Sydney while we also transform to a modern grid, combining traditional and renewable energy sources to deliver affordable, innovative services and greater energy choice for our customers.
To develop a new Regualtory Proposal, we have established a Regulatory Reference Group (RRG) of key stakeholders to co-design our engagement program and to co-design ourContinue reading
Planning your energy future
Endeavour Energy is committed to developing truly customer-focused plans that reflect the priorities and needs of our customers for the next regulatory period (2024 - 2029) and beyond. We are looking ahead to the extraordinary growth forecast for Western Sydney while we also transform to a modern grid, combining traditional and renewable energy sources to deliver affordable, innovative services and greater energy choice for our customers.
To develop a new Regualtory Proposal, we have established a Regulatory Reference Group (RRG) of key stakeholders to co-design our engagement program and to co-design our Proposal, challenging us to acheive a customer-focused outcome.
Endeavour Energy welcomes participation from the broadest possible spectrum of customers and interested stakeholders as we work towards the submission of a customer-focused Proposal to the AER in January 2023.
There are many opportunities to participate, engage and provide your insights, including deliberative forums, stakeholder deep dives, customer surveys and online engagement on this website. Please register to follow this site for opportunities to have your say, as well as for updates on our Proposal.
In the meantime, please contact us to discuss how you would like to be involved.
The Regulatory Reset
Every five years, electricity distribution networks like Endeavour Energy are required to submit a Regulatory Proposal to the Australian Energy Regulator(External link) (AER) that details our plans to deliver your power supply, including investments in building and maintaining the network, customer service and proposed tariffs. The AER considers that Proposal and makes a determination on the revenue we can recover to fund our network plans.
Our current regulatory period ends on 30 June 2024, and we have started planning for the upcoming five-year period starting 1 July 2024 and running until to 30 June 2029.
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Community resilience - bouncing back from natural disasters
over 2 years ago3 ResponsesOur customers are experiencing natural disasters that are more frequent, more intense and more disruptive than ever before, from the unprecedented bushfires of 2019/20 to back-to-back, record-breaking floods in the Hawkesbury.
We are working to build resilience into our network, to help protect your electricity supply against external hazards associated with climate change, and from increasing cyber-security threats. You can read here about how Endeavour Energy and other electricity networks are working to improve network resilience.
We think of resilience as the ability to anticipate, withstand, quickly recover and learn from disruptive events. But we want to hear about your lived experiences of these major disruptions. Understanding your experiences and your expectations will help us plan for a resilient network that works for you.
Please tell us how you have experienced power disruptions caused by extreme weather events. Please be sure to refer to the suburb or township you live in so we can carefully consider your feedback.
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Engagement Timeline
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Discover (Apr - Sept 2021)
Your Power, Your Future, Your Say has finished this stageUnderstand customer preferences and co-design engagement approach
- Regulatory Reference Group
- Co-design engagement plan
- Exploratory customer research
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Explore (Oct 2021 - Apr 2022)
Your Power, Your Future, Your Say has finished this stageDeeper exploration of key issues to develop a Preliminary Proposal
- Retailer and RRG engagement
- Consumer Challenge Panel
- State of the Network Forums
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Preliminary Proposal (Apr 2022)
Your Power, Your Future, Your Say has finished this stageA substantial reference for informed engagement on potential future plans
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Prioritise (May - Oct 2022)
Your Power, Your Future, Your Say has finished this stageBroad and deep engagement on what customers expect and value
- Customer deliberative forums
- Stakeholder deep dives
- Quantitative research
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Draft Proposal Published (Oct 2022)
Your Power, Your Future, Your Say has finished this stageDraft Proposal reflecting customer insights submitted to the AER
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Refine (Nov 2022 - Jan 2023)
Your Power, Your Future, Your Say has finished this stageRefining our plans to submit a Final Proposal to customers and the AER
- Key stakeholder engagement
- Your Say portal
- Closing all feedback loops
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Final Proposal (Jan 2023)
Your Power, Your Future, Your Say is currently at this stage
Key Reading
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Submitted Regulatory Proposal January 2023
- AER's Consumer Challenge Panel (CCP26) submission on Endeavour Energy Proposal, May 2023.pdf (447 KB) (pdf)
- Endeavour_Energy_regulatory_proposal_summary_fact_sheet_31-01-23.pdf (1.02 MB) (pdf)
- Endeavour Energy Regulatory Proposal Overview - January 2023.pdf (13.8 MB) (pdf)
- Endeavour Energy Regulatory Proposal - January 2023.pdf (10.9 MB) (pdf)
- endeavour_energy_customer_panel_wave_3_presentation_September_2022.pdf (3.95 MB) (pdf)
- Endeavour Energy - Tariff Structure Statement - January 2023.pdf (683 KB) (pdf)
- Endeavour Energy - Tariff Structure Explanatory Statement - January 2023.pdf (4.72 MB) (pdf)
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Proposals (Preliminary, Draft)
- endeavour_energy_draft_proposal_october_2022.pdf (10.9 MB) (pdf)
- endeavour_energy_reg_engagement_stats_OCT_2022.pdf (362 KB) (pdf)
- endeavour_energy_regulatory_engagement_summary_report_October_2022.pdf (9.66 MB) (pdf)
- endeavour_energy_draft_proposal_launch_presentation_deck_28-10-22.pdf (7.31 MB) (pdf)
- Endeavour_Energy_Draft_Proposal_launch_invitation_October_2022.pdf (1.01 MB) (pdf)
- Endeavour_Energy_Preliminary_Proposal_April_2022 (16.5 MB) (pdf)
- Our Engagement Plan
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Customer Research
- Customer Panel Wave 4 Outcomes Report_June 2023.pdf (666 KB) (pdf)
- Endeavour_Energy_time-of-use_tariffs_knowledge_review_March_2023.pdf (1.86 MB) (pdf)
- Endeavour Energy Refine Phase stakeholder feedback report_December_22.pdf (419 KB) (pdf)
- endeavour_energy_customer_panel_outcomes_report_october_2022.pdf (4.73 MB) (pdf)
- endeavour_energy_quantitative_customer_survey_final_report_october_2022.pdf (3.18 MB) (pdf)
- NSWECC_deliberative_engagement_in-vietnamese_final_report_october_2022.pdf (389 KB) (pdf)
- Endeavour Energy_Stakeholder Deep Dives_Outcomes Report _August2022.pdf (1.15 MB) (pdf)
- Endeavour_Energy_Customer_Panel_Final_Report_Wave_1-and-2_July-2022.pdf (4.01 MB) (pdf)
- Local Government Workshop Report July 2022.pdf (1.15 MB) (pdf)
- High Energy Users Workshop Report_March 2022 (1.04 MB) (pdf)
- Exploratory Customer Research Summary Report - October 2021 (220 KB) (pdf)
- Exploratory Customer Research Full Report October 2021 (3.58 MB) (pdf)
- Stakeholder Deep Dives
- Customer Panel Forum Presentations
- Endeavour Energy Business Narrative
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The Regulatory Reference Group (RRG)
- RRG_ report - Endeavour Energy Regulatory Proposal - March 2023 (542 KB) (pdf)
- RRG report - Endeavour Energy Draft Plan - November 2022 (1.02 MB) (pdf)
- RRG report - Endeavour Energy Preliminary Plan - August 2022.pdf (2.12 MB) (pdf)
- Regulatory Reference Group membership (120 KB) (pdf)
- Regulatory Reference Group Terms of Reference Jan 22 (177 KB) (pdf)
- AER Better Resets Handbook
- Joint Network Engagement
Useful References
Who's Listening
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Phone 0437 078 644 Email Jacqueline.Crompton@endeavourenergy.com.au -
Phone 0401 912 675 Email Colin.Crisafulli@endeavourenergy.com.au