Your Power, Your Future, Your Say

The Australian Energy Regulator (AER) requires Endeavour Energy to provide a Tariff Structure Explanatory Statement (TSES) as an attachment to its Regulatory Proposal. We have submitted our 2024 - 2029 TSES to the AER today in keeping with our obligations and we are pleased to share it with customers and stakeholders here.

Our Draft Proposal and Engagement Summary Report are out and we welcome your feedback as we refine our plans for affordable, resilient, reliable and sustainable future energy services, before submitting our Regulatory Proposal in January. To make it easier for customers and stakeholders to respond to our draft plans, we have created a 'sense check' survey. We will accept all responses to the survey as a formal submission on our Draft Proposal.

The survey is structured to enable you to respond either briefly or at length on any or all of the key themes of our engagement about our future energy services, which include affordability, reliability, resilience, innovation, tariffs and keeping customers informed.

The survey takes between 10-30 minutes to complete, depending on how much feedback you want to share with us, and we encourage you to spend some time looking through the Draft Report and / or Engagement Summary Report before participating in the survey. The survey will remain open until 30 November 2022.

We very much value your time and energy in contributing to our plans.

We are pleased to publish the second report from the Regulatory Reference Group's (RRG) Independent Members Panel regarding Endeavour Energy's Draft Proposal for future services in the 2024 - 2029 regulatory period, and the engagement program that Endeavour Energy has undertaken to develop our plans. The Independent Members Panel states in its latest report:

"Overall, the Independent Member Panel considers that Endeavour Energy’s Draft Proposal is on the right track. We believe Endeavour Energy has approached its engagement in an honest and open way, and that this has positively influenced the Draft Proposal. We look forward to seeing how Endeavour Energy reflects any further feedback in the proposal that it submits to the AER. Based on our engagement with Endeavour Energy to date, we are confident we will be able to support the final proposal."

Read their full report here to consider their full analysis and recommendations to Endeavour Energy for further engagement.

Endeavour Energy continues to engage with the Independent Members Panel of the Regulatory Reference Group (RRG), and interested stakeholders and customers regarding the Draft Proposal for future services, which we released last month. This continued engagement forms part of the longest and most comprehensive regulatory engagement program Endeavour Energy has undertaken. Here is what our engagement looked like, by the numbers, up to the publication of our Draft Proposal.

Please read our Engagement Summary Report for a detailed look at how we aligned our developing plans to customer preferences while also taking into account the adverse prevailing economic environment to ensure ongoing affordability for our customers.

This morning Endeavour Energy was pleased to launch our Draft Regulatory Proposal for 2025 - 2029 to about 100 customers and stakeholders representing our diverse customers, industry representatives, key partners, government and regulators. To get a quick sense of our Draft Regulatory Proposal, you can see our presentation here.

We are pleased to share this detailed Engagement Summary Report detailing how our 18-month program of engagement with a diverse range of customers and stakeholders directly influenced the outcomes of our Draft Regulatory Proposal. Endeavour Energy is grateful for the committed participation of all customers and stakeholders in our lengthy program of engagement, especially the Independent Members Panel of our Regulatory Reference Group

Following 18 months of rigorous engagement, we are pleased to release our Draft Regulatory Proposal for 2024-2029. We have listened to our customers and are mindful of the prevailing adverse economic conditions they are facing. We have worked hard to keep our portion of electricity bills stable, consistent and affordable, and are proposing modest and targeted investments that deliver the service outcomes our customers most value, such as a resilient energy supply and new technology that will enable our customers to participate in the energy transition.

We welcome feedback on its the Draft Proposal which details how customers and stakeholders have driven these outcomes. We want to know whether we’ve struck the balance right between our customers’ future priorities with a focus on affordability for everyone.

We are pleased to invite interested stakeholders and customers to attend a one-hour online launch of our Draft Regulatory Proposal on Friday 28 October, 2022. Please join our CEO, Executives, Board Members and our regulatory reset team to learn how we arrived at a Draft Proposal to invest in a future electricty service that serves our customers' long-term interests while maintaining a sharp focus on the affordability of their service.

Please see here our invitation, which includes a link to register to attend. We look forward to seeing you.

We are pleased to share the final report detailing our outcomes of our Customer Panel deliberative forums, which took place over May, June and September this year.

Our detailed report shows the journey our Customer Panel took through four different votes on the key isuses that they could most influence, and reveals how customers considered their preferences all together to bear out their ultimate priorities.

At the end of the Customer Panel process, 90% of the 89 participants felt that Endeavour Energy’s Draft Proposal reflected their priorities.

Customer Panel preferences show that the majority of customers preferred service outcomes that also result in a small price increase. Their preferences were clearly influenced by external factors, particularly increased cost-of-living pressures between June and September 2022, however these factors did not cause a change of heart or change of direction in their preferences.

Throughout May to September, customers consistently prioritised investments in reliability, resilience and modernising the network to provide for their future energy choices. When finalising preferences with indicative costs included in September, customers were more likely to prefer investment in resilience and future energy choices.

Endeavour Energy has reflected on the outcomes of the Customer Panel and looks forward to releasing our Draft Proposal on 31 October 2022.

In September all 89 members of our Customer Panel returned for a third wave deliberative forum, following earlier forums in May and June. We are proud to have maintained the full Customer Panel, without any atttrition, for the 5-month duration of this engagement. And we have been grateful for their incredible commitment to the task of shaping our Draft Proposal.

In September the Customer Panel was asked to consider whether our Draft Proposal was shaping up as they hoped and expected. We asked whether our draft plans reflected the preferences and priorities that they had shared earlier in the year. And because so much had changed in the economy since we last convened in June (including consecutive rate rises and cost of living pressures), we also asked the Customer Panel to vote again, for a fourth time, on their preferences for their future service - to be sure we could consider any shifts in preferences.

You can see here the presentation we took to the Customer Panel in September.