Where did our Customer Panel land on the key issues? Find out...

We are pleased to share the final report detailing our outcomes of our Customer Panel deliberative forums, which took place over May, June and September this year.

Our detailed report shows the journey our Customer Panel took through four different votes on the key isuses that they could most influence, and reveals how customers considered their preferences all together to bear out their ultimate priorities.

At the end of the Customer Panel process, 90% of the 89 participants felt that Endeavour Energy’s Draft Proposal reflected their priorities.

Customer Panel preferences show that the majority of customers preferred service outcomes that also result in a small price increase. Their preferences were clearly influenced by external factors, particularly increased cost-of-living pressures between June and September 2022, however these factors did not cause a change of heart or change of direction in their preferences.

Throughout May to September, customers consistently prioritised investments in reliability, resilience and modernising the network to provide for their future energy choices. When finalising preferences with indicative costs included in September, customers were more likely to prefer investment in resilience and future energy choices.

Endeavour Energy has reflected on the outcomes of the Customer Panel and looks forward to releasing our Draft Proposal on 31 October 2022.