Customer Panel in their voice

Our Customer Panel has worked on seven key questions regarding the delivery of their future energy service - considering their preferences and priorities for affordability, reliability, network resilience, how we approach the unprecedented growth of Western Sydney, who pays for new customer connections, how we structure our tariffs and how we should enable future customer choices.

All 89 members showed incredible commitment over the two months that the Customer Panel convened, and provided clear insights on these complex issues that will shape the development of our future plans. A full report on the findings of the Panel will be released in a few weeks.

Some customers volunteered to share their views about the process of being on the Customer Panel, their views about energy, and their views about Endeavour Energy. We are proud to share their reflections with you - in their voice. Please see here a link to a 3-minute video of our customers. You can also view an unedited 8-minute video of customer reflections here.

We look forward to reconvening with our Customer Panel in September to test our plans further with them!