Customer Panel preferences revealed

Our Customer Panel's preferences on key questions impacting their energy future have been revealed following a series of deliberative forums and work undertaken in an online community throughout April to June. Please see here the results from our Customer Panel.

Customers participating on the Panel were asked to select investment options to deliver reliability, resilience, growth, future energy choices and our tariffs structure and conenctions policy, with indicative costs associated. The Panel was asked re-consider their preferences several times, and to consider them altogether to identify whether some service outcomes were more valuable to them than others. The two most valued service outcomes were investing in network resilience and in enabling future energy choices.

We will reconvene our Customer Panel later this month to show how our investment plans have been infleucned by their preferences, and to check in with them about whether their preferences have changed sicne we last met.