In-language deliberative engagement with Vietnamese customers

In August and September, we conducted our first ever deliberative engagement in language, working with Vietnamese customers on two key questions that the Customer Panel also considered relating to reliability and future energy choices.

We partnered with the NSW Ethnic Communities Council (NSWECC) to undertake this narrow but deep engagement with Vietnamese customers, which was co-designed with our Regulatory Reference Group (RRG).

We found an interesting distinction in these customers' priorities, with greater importance placed on investment in reliability than future energy choices, and Vietnamese customers opting for a smaller price increase to deliver their preferred service outcomes. You can see NSW ECC's report here.

Keep a look out for our Engagement Summary Report to see how we considered diverse customer views in the development of our Draft Proposal.